FAQ About the products - Kids microphone:
Q: Why the LED light doesn`t light up?
A: The kids microphone may have low battery or charging cable doesn’t plug in. Please get the microphone charged
Q: Why the Kids Microphone cannot turn on or the volume cannot be adjusted?
A: Please long press the power button to restart the kids microphone.
Q: Why there is a noise?
A: Please adjust the distance between the kids microphone and the mobile to keep a suitable distance between the microphone and mobile.
Q: Why there is staccato appears when we are playing music?
A: The Bluetooth connection is not stable. Please turn off the kids microphone, and reconnect the kids microphone with the mobile by keeping the 2 devices closer.
Q: The microphone Bluetooth doesn`t pair my mobile?
A: The mobile may connect to the other devices. Please check carefully before paring the microphone. If the Bluetooth still cannot get connected, please restart the kids microphone.
Q: Why the accompaniment sound is in low volume and very weak?
A: There are 2 possible reasons. The mobile volume is low or the music quality is poor. Please turn up the mobile volume or use better quality music to play.
Q: The sound distortion when playing music?
A: The main reason is the volume is too high while the kids microphone is in low battery. Please get the device charged and adjust the volume lower.
Trade Terms:
Q: How can you support small business?
A: In Toyard, to build up a mutual benefit business relationship is more important than anything else. We can offer wholesale customers great quality product with low MOQ and fastest delivery time.
Q: What are the advantages of this Karaoke Microphone?
A: All the kids microphone is unique patented design in Toyard. Most importantly, we are the first domestic manufacturer to use the most advanced technology and have close relationship with the big players in the industry. All the chipset are the first-hand resources from chipset provider. This is why we can offer great quality products with the most competitive prices you can find in the market.
Q: We`d love to know more about your ODM services for the microphone?
A: With more than 10 years in the industry, we are very professional in working with ODM projects. Our ID designers and technical team will help customers to verify the design, discussing with the possibility for the microphone and send professional suggestions to customers.
Q: What type of OEM services for the kids microphone you provide to customers?
A: The OEM services we provide includes:
1. Help customers to design the microphone and package with customer`s brand.
2. Adjust the designs until it meets customer`s request.
3. Make the kids microphone samples free of charge.
4. Fast Lead time for mass production
5. Arrange the delivery with various transportation options (Express, Air , Train and Ocean as per customer`s requests)
Q: What is the MOQ for OEM orders?
A: For OEM order, our MOQ is 500pcs for the product and 2000pcs for the package. We can help customers to keep the package in our warehouse for future orders.
Q: What is the normal delivery time for OEM orders?
A: - It usually depends on the order quantity and production seasons. For order up to 5000pcs, it will take 18-20 days; small orders will take 15 days.
Q: May I know the order process?
A: Please get in touch with our account manager and tell us your detailed requests. We will send you offers. When the offer is accepted, we will issue an Proforma Invoice for you to sign back and proceed the order. You can reach us anytime at sales@kidmicrophone.com
Q: How do you make the quality control?
A: The mass production will be done according to the pre-sample. When customers confirm the sample, we will arrange the materials according to the confirmed samples. The product tested 5 times before delivery.
What is the MOQ (minimum order quantity) for the Kids Microphone?
Q: There is no MOQ for our regular kids microphone models with neutral English package since we keep regular stock for the kid microphone.
Q: What about the product warranty?
A: Toyard guarantees that Kids Microphones you purchased will be free from material and workmanship for 1 years
Q: Can you supply me free samples?
A: We are happy to offer samples for reference. Please kindly send us your company information to verify and get approval from our management for the free samples!
Q: What is the sample delivery time?
A: We can ship out the samples immediately.
Q: What is the payment terms?
A1: We accept TT payment/LC/Paypal/Western union/Alibaba trade assurance .
A2: Terms: 30% down payment, rest before delivery after QC passed.
After-sales Policy:
General Terms
Toyard ch guarantees that Microphones you purchased will be free from material and workmanship for 1 years. The warranty period for Kids microphone starts on the day such product is delivered. Product defects, malfunctions, or failures caused by Force Majeure (flood, fire, storm, lightning, sea oxide, rain or water immersion etc.) are not within warranty coverage. Incorrect cabling, misuse, abuse or unauthorized repair are not warranted.
Return Merchandise Authorization (RMA) Process
During the period if our product dose not function as described, please contact with customer service to getting help. Toyard will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. For technical support please email ( info@kidmicrophone.com ) or phone (+86-755-82036894) first. Once the products need to be repaired, please make contact and acquire a RMA number and our staff will generate an email with an assigned RMA number for you to ship the products back.
Customers will bear one way freight charge to return RMA back and Toyard will bear another one way freight charge to send back the microphone. Please expect the RMA lead time 2-4 weeks.